FAQs

FAQs2018-11-26T13:25:48-05:00
How many text messages will I get?2018-11-26T13:06:46-05:00

Prenatal 1-2 care messages/week starting at 6 weeks and/or 1 – 4 care messages/week per child depending on the age of your child until your child is 5 years old.

When will the program begin?2018-11-26T13:08:38-05:00

The day after you enroll.

Other than completing this survey, is there anything else I need to do to sign up?2018-11-26T13:12:08-05:00

No.

What number will the text messages come from?2018-11-26T13:13:25-05:00

They’ll come from 51684.

I did not receive my confirmation message.2018-11-26T13:14:10-05:00

It is possible that your phone plan is blocking short numbers, like 51684. Try texting the word HELP to the number 51684. If you do not receive a response, you may need to contact your carrier.

What does it cost?2018-11-26T13:15:20-05:00

There is no extra cost beyond your current plan with your carrier. The web pages use very little data.

My phone is telling me there could be an extra charge.2018-11-26T13:16:07-05:00

We guarantee there is no extra cost beyond your current plan with your carrier.

I don’t have a smart phone. How do I access the links?2018-11-26T13:17:59-05:00

You can access the links from a phone, a tablet or a PC – anything that can go to the Internet.

I have a very small data plan. I don’t want to use my data.2018-11-26T13:18:38-05:00

You can access the pages via Wi-Fi. If you do not have access to Wi-Fi and must use data, these pages use very little data and will not have a big impact on your data usage.

How do I opt out of the program?2018-11-26T13:19:47-05:00

Text the word “STOP” to 51684.

Does “Stop” need to be in upper case or lower case and should I include the quotes?2018-11-26T13:20:32-05:00

The system doesn’t care if it is upper or lower case.  Do not include the quotes. Do not include anything else in the message.

How are you using my information?2018-11-26T13:21:17-05:00

All information is used only for this program. It is completely private and not shared with anyone outside of this program.

Do I have to click the links to go to the web pages?2018-11-26T13:22:03-05:00

The only way to see the web pages is to click the link. It is not a requirement, but you’ll get more out of the program if you do.